Specifications include, but are not limited to: 1. Confidential, professional, and comprehensive diagnostic, counseling and referral services of up to three (3) visits per calendar year for any employee or immediate family member experiencing personal problems. The first session should be initially offered within a reasonable time (no later than five (5) days for “non-crisis” matters) from employee/immediate family contact. Provide the same confidential, professional, and confidential services up to six (6) visits per supervisory/management referral. 2. Client services that include individual and family evaluation, counseling, and referral. 3. Emergency services 24 hours a day, 7 (seven) days a week, to include a “crisis line” available for employees in need of immediate communication. 4. Provision of quarterly utilization reports to County management. Reports will contain no patient identity information but will consist primarily of number of clients and types of issues included. 5. Provision of limited information to management/human resources office when employees are directed to the EAP program by same. Information is to be limited to risk to self or others, treatment plans and compliance status with treatment plan. 6. Provide management, supervisory and various training sessions to client based on needs, determined by the County.