Specifications include, but are not limited to: The Agency’s responsibilities will include, but not be limited to, issuing collection letters, skip tracing,
telephone collection and credit bureau reporting. The information provided by the City include, but is
not limited to, the name, address and date of service for the delinquent account. The collection efforts
for an Agency will cover virtually all delinquent accounts for services rendered by the City and for the
collection of amounts due for such items as unpaid:
a. Utility Bills – Water, Wastewater, Sanitation and Stormwater are services supplied by the
City and billed by the Public Utilities Department. The City is able to place liens due to
non-payment of these bills on properties when the account is in the property owner’s name.
Delinquent balances in excess of $25.00 on closed tenant accounts, whether a residential
or commercial property, will be referred to the Agency. The information the City can provide
include, but is not limited to, the customer name, social security number, account closing date, premise address, last known mailing address and telephone number, account
number and amount due.
b. Alarm System Response Fees - The Police and Fire Departments respond to alarms
throughout the City for emergency responses. Delinquent accounts will be sent to the
Agency at 90 days past due.
c. Parking Violations – The City issues Parking Citations for certain violations. If the citation
is not paid within 35 days after the issue date, the account will be sent to collections. If a
current address is unavailable, the account will be sent to collections immediately. The
information provided by the City include name of violator, tag number, address, amount
due, citation number and date and time of issue. A file is sent to the collection agency daily
and the collection agency must send updates to the Parking department weekly via an