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Delinquent Account Collection Services


Location
Florida
Publication Date
01/23/2020 03:06 PM EST
Closing Date
02/12/2020 03:00 PM EST
Issuing Organization
City of West Palm Beach
Solicitation Number
Description

Specifications include, but are not limited to: The Agency’s responsibilities will include, but not be limited to, issuing collection letters, skip tracing, telephone collection and credit bureau reporting. The information provided by the City include, but is not limited to, the name, address and date of service for the delinquent account. The collection efforts for an Agency will cover virtually all delinquent accounts for services rendered by the City and for the collection of amounts due for such items as unpaid: a. Utility Bills – Water, Wastewater, Sanitation and Stormwater are services supplied by the City and billed by the Public Utilities Department. The City is able to place liens due to non-payment of these bills on properties when the account is in the property owner’s name. Delinquent balances in excess of $25.00 on closed tenant accounts, whether a residential or commercial property, will be referred to the Agency. The information the City can provide include, but is not limited to, the customer name, social security number, account closing date, premise address, last known mailing address and telephone number, account number and amount due. b. Alarm System Response Fees - The Police and Fire Departments respond to alarms throughout the City for emergency responses. Delinquent accounts will be sent to the Agency at 90 days past due. c. Parking Violations – The City issues Parking Citations for certain violations. If the citation is not paid within 35 days after the issue date, the account will be sent to collections. If a current address is unavailable, the account will be sent to collections immediately. The information provided by the City include name of violator, tag number, address, amount due, citation number and date and time of issue. A file is sent to the collection agency daily and the collection agency must send updates to the Parking department weekly via an electronic file.

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