The Contractor shall furnish to the County all services, materials, and deliverables necessary to provide a fully operable and acceptable Airport Operational Information System (AOIS). This includes, but is not limited to, detailed technical design and development; firmware and software, including all required licenses and software upgrades; installation, integration, and implementation; end-user training and curriculum when requested by the County; user manuals and documentation; operation, support, and maintenance services; warranty coverage; testing of hardware and software; and all other items necessary, proper, or incidental to delivering the AOIS and related components. These services shall be provided at Miami International Airport (MIA), General Aviation Airports (GAA), Miami area hotels, the Port of Miami, and/or other locations as deemed necessary by the County, on a nonexclusive basis, and in accordance with the Agreement. A. Software System Support: The Contractor shall also provide expert on-site and off-site software system support, including First Level, Second Level, and Third Level support for hardware repair, system maintenance, and all other facets of the AOIS. B. System Upgrade: The Contractor shall continuously upgrade the County to the latest versions of the AODB, RM, DAR, ESB, FIDS, EASE-FX, AVD, VEEAM Backup Support (EASE-FX) and VMware ESXi Support (EASE-FX), and any other software package and/or solution not specifically named that is part of the current or upgraded AOIS solution at MIA at no additional cost to the County, as such are made readily available. All upgrades shall be to the new versions at no additional cost to the County as soon as the software packages are available and deemed suitable by the County to replace/enhance the installed System, throughout the term of the Agreement. The Contractor is responsible and shall make any changes to the System to meet at minimum the same operational functionality that the current System provides, inclusive of all upgrades to the System. C. The AOIS software currently consists of, but is not limited to:
