The following describes the minimum requirements for the Automotive and Truck Warranty Claim Filing Services for Palm Beach County's (PBC) Facilities Development and Operations Department (FDO), Fleet Management Division (FMD) to generate and file warranty claims which will be reimbursable to PBC's FMD for PBC owned and operated vehicles. The successful quoter shall be required to review and monitor every repair order written by the Fleet Management Division for warranty reimbursable claims, and file those claims in the manner prescribed by the applicable equipment's manufacturer. After claim filing the successful quoter will be required to follow- up on claim payments, pursue unpaid items and negotiate whenever possible, goodwill payments, policy adjustments and all other industry standard methods for collecting the maximum amount of warranty reimbursements possible under varying manufacturer's policies and best commercial practices. The County presently possesses several in-house warranty certifications covering several manufacturer's of both light and heavy vehicles / equipment and it is expected that the successful quoter's service will negotiate additional agreements for the County as needed with mutual consent and warranty rate revisions, policy adjustments, goodwill payments and all other aspects of warranty collections services for both light and heavy equipment as expected of a full service warranty claim service and administration organization to maximize the benefits obtained under this contract to the County.
