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AFTER HOURS ANSWERING SERVICES


Location
Florida
Publication Date
01/02/2020 09:19 AM EST
Closing Date
01/14/2020 02:00 PM EST
Issuing Organization
City of Sanford
Solicitation Number
Description

Specifications include, but are not limited to: Services will be provided as “after-hours” operating outside of the City’s normal business day. Services may also be provided 24/7, including City closures for inclement weather, weekends, holidays and emergency assistance with no additional fees. Only 24/7 on weekends and holidays. Services are after normal business hours (workdays). b) Prepare a set up for services, including but not limited to preparing a scripture for after hour services. c) Services include one phone number (toll-free); i. This number can be listed or advertised directly, or existing lines can be forwarded to it. ii. Unlimited lines forwarded to call forwarding number (DID line). d) All call recording will be stored for five (5) years from the date of the call. e) A daily summary of messages from the previous day by email or fax. f) Have an option for English or Spanish speaking representative, if needed by customer.

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