1) Pre-Collection Services (Preventive Measures) a) Payment Reminder Systems – Set up automated reminders (emails, SMS, calls) for upcoming due dates. b) Flexible Payment Plans – Assist agencies in negotiating structured payments before escalation. c) Early-Stage Collection Calls – Make courtesy calls on behalf of the housing agency to encourage voluntary payment. 2) Debt Collection & Recovery Services a) Rent Arrears Collection – Recover overpayments of rent to landlord or former tenants. 3) Legal & Enforcement Actions a) Skip Landlord& Tenant Location Services – Identify landlords or tenants in arrears who have been difficult to locate. b) Debt Dispute Resolution – Handle landlord and tenant disputes regarding outstanding balances. c) Legal Action Support – Collaborate with attorneys to escalate severe cases to court. d) Court Judgment Enforcement – Assist in wage garnishment, liens, or asset recovery after a legal ruling. 4) Additional Value-Added Services a) Customized Debt Recovery Strategies – Offer tailored collection plans based on client needs. b) Debt Portfolio Analysis – Help housing agencies assess and manage their outstanding receivables. c) Reporting & Analytics – Provide detailed collection reports and debtor insights to agencies. d) Compliance & Ethical Collections – Ensure adherence to laws such as the Fair Debt Collection Practices Act (FDCPA) or local regulations. 5) Service Model Options a) Contingency-Based Collection – Charge a percentage of successfully recovered debts (e.g., 15- 40%). b) Flat-Fee Service – Offer fixed-price collection packages. c) Retainer-Based Agreements – Provide ongoing collection services for housing agencies.
