Specifications include, but are not limited to: Diagnosing and repairing faulty security equipment through: Diagnosing and repairing faults including (but not limited to): Nuisances and/or false alarms on doors Malformed video surveillance images Malfunctioning locks/locking hardware Offline hardware (cameras, card readers, access control panels, etc.) Provide initial problem ticket intake within four business hours. Provide repair and/or replacement services of failed components Diagnosis and repair of faulty components including but not limited to: Enclosures housing related equipment Fiber optic and/or ethernet cabling Poles (and caissons) Attachments / Brackets Electric strike locks Magnetic locks Electrified crash bar locks Badge readers Lenel Circuit Boards Video surveillance cameras Video door intercom systems Panic / duress alarm systems Lenel OnGuard Systems – Connection to Lenel Communication Server, sending signals to badge readers, communication Lenel monitoring devices Genetec Video Surveillance Systems – connectivity between video surveillance cameras and directory servers, archivers and clients Access control battery maintenance – acceptable amp-hour criteria Conduit connections/circuit – from power sources (solar panel; batteries, alternate power sources – e.g., Communications Hut; Router, Lenel Panel The integrity of conduit path – from power source thru enclosure to badge reader / camera Stanchions used for equipment in areas like parking lots Maintenance and repair: Simple repairs such as correcting loose electric connections. Cleaning camera lenses Adjusting field of view per original design specifications Repair/Replace locking mechanisms Repair/Replace badge readers Repair/Replace conduit lines Repair/Replace cameras Measure voltage on batteries and replace if needed Lubricate/calibrate locks and locking hardware Development of Preventive Maintenance Schedule: Collaborate with Amtrak to determine a preventive maintenance schedule in accordance with manufacturer specification for critical components including but not limited to: Lenel Circuit Boards Badge Readers Electric Strike Locks Magnetic locks Video surveillance cameras Pole/ Caisson Replacements Video intercom systems Panic / duress alarm systems Provide key metrics: Call ticket open / response Categorization of “Call / Trouble Tickets” Dashboard Metrics – visibility into major categories Resolution and Closure of “Call / Trouble Tickets”
