The objective of research is to explore and identify what gaps remain, barriers to adopting more work-centric scheduling, and how pilot or emerging business practices (planning, scheduling, allocation of the work, and labor agreements) affect staffing outcomes. The factors that can potentially improve transit operator job satisfaction by favorable work schedules resulting in enhanced quality of life and potentially increased hiring and retention rates shall be explored. This research should consider the practices documented in the two studies mentioned earlier. At a minimum, the research plan shall address the following: Identify scheduling innovations that have reduced turnover to get a holistic view on work preferences from frontline transit workers. Assess the extent that wage rates or pay differentials can address recruitment and retention rates. Assess the trade-offs between the costs of improved working conditions, early attrition, and reduced service levels. Document business practices from other countries and/or industries with potential benefits applicable to USA agencies (for example, cycling roster, preferential bidding, benefits and privileges related to seniority, etc.). Identify measurable factors that technology can digest to improve quality of life or well-being for frontline transit workers.
