Subject matter expertise is required to provide support under this contract including, but not limited to, the following areas: business transformation and organizational change management (to include integration of artificial intelligence solutions and disruptive models), paid leave regulatory compliance, and paid leave data analytics. Data analysis and support services are necessary to establish innovative technological and operational solutions to optimize and enhance the implementation of the PFL program. The contractor must also provide technical and analytical support, including monitoring, measuring, analyzing, and recommending improvements to the PFL program, processes, and data. This support includes specialized subject matter experts to provide expertise in PFL and use of PFL data to support the program’s ongoing development. The Contracting Officer/Contract Administrator (CO/CA) will rely upon the data analysis and support services contractor for the following critical needs: 1. Subject matter expertise in the administration of a Paid Family Leave program; 2. Establish key performance measures and maintain a dashboard of program metrics, utilizing existing and contractor-provided data analysis tools and provide them to the Program Manager and staff as needed; 3. Programmatic transformation and business management support...
