Specifications include, but are not limited to: a. Acknowledge accounts turned over for collection of debt promptly and provide progress
reports on a monthly basis.
b. Provide a detailed account of the process to be followed in regard to the active pursuit of
the collection of debt. This will include a reasonable number of phone calls, direct mailing
efforts and skip tracing procedures as well as all other procedures to be utilized by the
agency in the effort to collect on the debt in question.
c. A narrative as to how your agency will be able to electronically exchange demographic
and financial information in a confidential fashion.