Specifications include, but are not limited to: Minimum requested services are listed below: a. The software will provide the university with a call center environment to receive calls through University telephone lines designated for Financial Aid, Registrar, Admissions, Student Accounts offices, and to other administrative offices. In addition, the software may provide email and/ or chat support. b. The software will provide a supporting environment to manage incoming calls for specific areas within the university. c. The software will have the capabilities to route incoming calls to Call Center representatives based on selections from the callers. For example, following types of inquiries: o If a caller selects “1” for “financial aid” the call will be routed to a Call Center representative trained in financial aid. o If a caller selects “2” for “Student Accounts” the call will be routed to a Call Center representative trained in student accounts.