Scope of Work: Install 1. Inspect the environment, and general room condition (cleanliness, security, access to equipment). 2. Remove and dispose of existing UPS (if applicable). 3. All new units will be purchased by the vendor. 4. Vendor will be responsible for any new units that are faulty on arrival and will be responsible for all costs to replace or RMA the unit. 5. Vendor will be responsible for any warranty work for the life span of the warranty. 6. Remove new equipment from the box. 7. Perform a complete visual inspection of the equipment. 8. Verify that the existing receptacle matches UPS plug type. 9. Install UPS – to manufacturer's recommendation, industry standards, and safety guidelines. 10. Install rack or tower mounting kits (if applicable). 11. Install battery kit in UPS (if applicable). 12. Configure UPS for external battery cabinet (if applicable). 13. Plug in or wire UPS to Street Power. 14. Perform start-up procedures. 15. Program IP address in UPS (provided by customer). 16. Organize cables. 17. Clean up any mess made by the installation. 18. Perform a status check of alarm circuits (if applicable). 19. Perform an operational test of the system. 20. Review system performance with customers to address any system questions. Scope of Work: Maintenance 1. Inspect the environment, and general room condition (cleanliness, security, access to equipment). 2. Record ambient battery room temperature. 3. Check the integrity of the battery rack/cabinet. 4. Visually inspect each battery container for cracks, leaks, and acceptable physical limits. 5. Visually inspect terminals inter-cell/battery connectors, associated hardware, and cables. 6. Visually inspect for evidence of corrosion of the terminals and connectors (clean as required). 7. Ensure the general appearance and cleanliness of the battery system and clean the normal accumulation of dust and debris. 8. Verify all connections are free of any discoloration/corrosion. 9. Visually inspect battery external connections. 10. Open and inspect one battery module per string and confirm: quantity, make, model, date code, and terminal configuration. 11. Check air filters: (replace if necessary) cost should be covered by the maintenance agreement. 12. Ensure that all components are in working order in the UPS. 13. Visually inspect UPS switchgear components for signs of damage. 14. Visually inspect UPS switchgear circuit breakers and contactors. 15. Ensure switchgear components are in working order. 16. Test UPS switchgear transfer logic. 17. Thermal scan equipment for excessive heat. 18. Verify proper load sharing among modules and adjust system load share for correct levels (if needed). 19. Exercise the operation of the UPS circuit breakers and contactors. 20. Perform operational integrity verification, transfers, and battery discharge. 21. Perform and verify correct UPS system input fail operations (if approved by customer). 22. A maintenance check will be scheduled annually for all units covered in a maintenance contract (could be more if the customer requires). 23.A report of all issues, life cycles, run time, and recommendations will be provided for all units covered in a maintenance contract. Scope of Work: Repairs 1. Repairs that will require a power outage to a site will need to be scheduled during off-hours. 2. Repairs will need to ensure that the malfunctioning unit is working in acceptable parameters. 3. Repairs will need to ensure that all safety guidelines are followed. 4. Repairs that require long outage of the unit will need to be discussed with the customer. 5. Any unit that needs repair that is at the end of life or within 6 months of being at the end of life should be quoted to be replaced. 6. Once repairs are completed, UPS will need to be tested to ensure the unit is working. 7. If the unit cannot be repaired a replacement quote will need to be issued within 72 hours. 8. A report of all issues with resolution, life cycles, run time, and recommendations will be provided to the customer when repairs are completed.
