The SEBC desires to contract with an independent organization(s) specializing in providing vision insurance programs for large municipalities and State governments or with similar experience in depth and scope of services in the private sector. The organization(s) must have prior experience directly related to the services requested in this RFP and must be able to clearly demonstrate an ability to meet the general evaluation requirements in Section III.B. A general overview of the Scope of Services is as follows: • Have a strong reputation and historical experience in the vision insurance market; • Provide competitive premium rates and plan designs to be no more expensive than the current published FY25 premium rates for the current low plan / high plan designs in place today • Provide competitive premium rates for a modified version of the low plan / high plan designs as an available option; • The State of Delaware reserves the right to disqualify or not advance a vendor in the RFP process if the submitted vision insurance rates proposed are not equivalent to or better than the rates offered under the current Vision Insurance plan in effect for the plan year that begins July 1, 2025. The plan rates can be found here: https://dhr.delaware.gov/benefits/vision/documents/plan-fy26.pdf?ver=0423 • Possess an extensive network of providers in Delaware; • Process and pay claims in a timely manner; • Provide excellent customer service to participants; • Possess the capability to accept electronic transfer of enrollment and payroll files according to the State’s existing schedule and consistent with the current file layouts, see Attachment 28; • Provide ease of access to a member-facing secure web portal for enrollment and account information; • Offer state of the art administrative services including a web portal for program management; • Support the State with communication to all eligible employees about the vision insurance program identifying ways to improve the understanding of all available benefits; • Provide excellent account management services to the SBO, including timely reporting and superior implementation support; • Agree to guarantee the vendor’s own performance (i.e., role in supporting benefit administration, account management services); and • Be responsive to changes in the program and requests of the SEBC and the SBO.
