The scope of services for this RFP includes the full implementation and ongoing support of a statewide, cloud-based school bus routing software system designed to meet the diverse transportation needs of Delaware’s 19 public school districts. The selected vendor will be responsible for delivering a fully integrated solution that encompasses software installation, configuration, and data migration from existing systems, as well as the development of secure interfaces with the Infinite Campus Student Information System. The system must support mapping integration for district boundaries, feeder patterns, walk zones, and neighboring state roadways, along with advanced routing optimization tools, robust reporting capabilities, and support for special programs and summer services. Vendors must provide a detailed implementation plan that outlines their approach to project management, district engagement, and system rollout, clearly defining the responsibilities of both the vendor and the DDOE project team. Comprehensive training is required, including a minimum of two onsite sessions per district, virtual and recorded modules, access to a searchable training library, free annual webinars, and a process for onboarding new users post-implementation. All training materials and support services must be included in the base cost. Proposals should demonstrate a commitment to long-term system quality, user adoption, and cost efficiency, and must include an estimated modification cost based on prior implementations. The proposed solution must be flexible enough to accommodate future changes in district needs, transportation policies, and technology advancements.
