1. Contractor will provide complete administration of extra duty police details, including requests for service, scheduling work, payroll, invoicing, financing accounts payable, collecting payments, and completing weekly/monthly reports. 2. Contractor will provide the administration personnel to handle the administration of extra duty details. This administration includes, but is not limited to, handling all requests for service, scheduling details, invoicing and collection payment from customers, providing payment to City of Newark for payroll processing, prompt and timely remission to the City of all funds required to make payroll, and completing all necessary and associated reporting. Contractor must supply at least one primary and at least one secondary extra duty coordinator for engaging with customer over the phone. Contractor must field all incoming off-duty queries and requests from customers including providing a local or tollfree number for such. Customer inquiries for extra duty must be answered 24/7. 3. Contractor will provide a technology infrastructure which has the capability to perform the following tasks: communicating detail opportunities to officers, awarding detail opportunities, the ability for customers to submit detail requests online, input for the generation and documentation of invoices to Customers, and the collection and documentation of payments made to the Customers. 4. Contractor will provide management reports specifying hours worked by location, customer and officer by pre-specified time period. 5. Contractor will remit payment for details worked to the City of Newark upon the close of each and every pay period for all details worked during that period, regardless of when Contractor collects payment from Customers.
