Specifications include, but are not limited to: 1. Provide titles suitable for adults, young adults and children. 2. Provide world language magazine titles. 3. Provide world interest magazine titles in the English language. 4. Provide world language newspaper titles. 5. Provide national and regional newspapers. 6. Provide return policy Information with their bid submission. 7. Designate at least one customer service/bid representative to be the primary contact for the awarded contract. This representative shall maintain ongoing communications with CLC and notify CLC of any pertinent corporate changes or issues concerning CLC members. 8. Respond to urgent customer emails or phone calls within a twenty-four (24) hour period. Routine queries will be responded to within forty-eight (48) hours. 9. Provide toll-free telephone numbers for ordering and customer service. 10. Have a successful track record of delivery with library systems in the United States with a minimum of receipt problems. 11. Provide an online tool for ordering and managing subscriptions, viewing invoices, statements and credits, creating reports and managing claims. 12. Accept multiple expiration dates on the original master list of periodical subscription. 13. Provide a plan for migrating subscriptions from the existing vendor (if the respondent is not the existing vendor). 14. Furnish new and perfect materials and will be required to replace any damaged or defective materials without cost to the ordering library. All return shipping and carrying charges for defective items are to be paid by the Provider.