Specifications include, but are not limited to: 1. Provide routine maintenance on network hardware including routers, switches and voice over IP telephone equipment, a list of all network equipment to be supported is included for this RFP and the attached spreadsheet, 2. Vendor must have a toll free hotline number that will be used by BoE IT Department to report network maintenance items. 3. Response time for all reported items must be within four hours. 4. Vendor is expected to complete hardware repairs on all supported equipment. 5. Vendor must be capable of executing replacement of damaged supported equipment as required. Replacements will come out of an NHPS spare equipment store or be procured as needed by NHPS IT management with recommendations made by the vendor.