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City-Wide Street Light Maintenance Services


Location
Connecticut
Publication Date
05/13/2019 09:31 AM EDT
Closing Date
05/23/2019 02:00 PM EDT
Issuing Organization
Town of Berlin
Solicitation Number
Description

Specifications include, but are not limited to: The Town of Berlin is seeking written proposals from light maintenance service vendors for updates to maintain, and keep in good repair, the Town's approximate 2,537 designated street lights. The specific performed tasks will include routine and certain non-routine maintenance and/or or repair work as specified herein. This is a 5- year contract. Task 1: Coordinate Repair Requests Online Repair Requests: Contractor will provide the Town with a link to a website that will allow a user to interface with an online form. The form will require the user to submit information about the location and observed issue(s). The Contractor will review any on-line form submissions each working day. In the event that an emergency is reported, the Contractor will immediately dispatch an installer to respond to the location within 2 — 4 hours of the received report (please note that the actual remedy may require a longer duration to complete and that response times only include the time to first arrive on scene, address any immediate obstructions/hazards, identify issues and develop either a temporary or permanent remediation). For any non-emergency issues reported, the Contractor will compile the daily submissions and will dispatch an installer to respond to the location within five (5) working days. Call-Center Repair Requests: The Contractor will provide the Town with a phone number by which callers can reach a live operator at a Call Center twenty-four hours per day, seven days per week. Call-Center staff will have access to the Online Repair Form and will guide each caller through the questions and submit the responses via the Online Form to the Contractor. The Contractor will review any online form submissions each working day. In the event that an emergency is reported, the Contractor will dispatch an installer to respond to the location within 2 — 4 hours of the received report (please note that the actual remedy may require a longer duration to complete and that response times only include the time to first arrive on scene, address any immediate obstructions/hazards, identify issues and develop either a temporary or permanent remediation). For any non-emergency issues reported, the Contractor will compile the daily submissions and dispatch an installer to respond to the location within five (5) working days. Task 2: Remedy of Routine Repair Requests The following characteristics will define a Routine Repair: • Replacement of a failed photocell • Replacement of a failed fixture (see Task 4 below) • Repair of loose wire • Replacement of a failed fuse

Source
https://biznet.ct.gov/SCP_Search/BidDetail.aspx?CID=49989 (opens in a new window)

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