Specifications include, but are not limited to: Provide overall management of the paratransit service and operations concerned therewith; Work with District provided software systems: Trapeze 18.0 and Stratagen 6.0; Provide an IVR (interactive voice response) or some other system to notify riders when the vehicle is on its way to reduce passenger no-shows and increase scheduled productivity; Provide qualified personnel having transit management, paratransit operation, safety/security training, and facility/vehicle maintenance experience necessary to successfully perform this contract in accordance with all requirements; Maximize the availability and quality of ADA Paratransit services; Demonstrate a professional sensitivity in serving people with disabilities in every phase of operations; Implement and promote policies that advance the District's values. Efficiently utilize financial and other resources allocated to the contracted service; Provide personnel management, including hiring and training of staff, administering policies and procedures; Provide door to door transportation of passengers in accordance with all District requirements; Receive calls and reservations from passengers; Verify the eligibility of all passengers; Verify that the trips are within the District’s service area; Schedule trips for the most effective combination of passenger needs, vehicle availability, and efficiency; Handle all emergencies and incidents including customer, vehicle, facility, and other; Utilize and maintain the operations/maintenance facility in accordance with all policies and requirements; Keep track of required preventative maintenance for the facility and equipment and work with the District to schedule all PM visits. When equipment repairs are needed notify the District prior to scheduling repairs. Review and analyze scheduled and actual productivity to recommend changes such as the Trapeze software parameter, schedules, and so forth to improve productivity; Implement a complaint procedure which meets Federal, State and District regulations and requirements
