Specifications include, but are not limited to: 1. Perform a comprehensive systems analysis and assessment of the agency’s present technology infrastructure comprised of: a. A discovery to determine the agency’s current technology operations including, but not limited to the review of the following components: i. Agency objectives ii. Current business processes used and the purpose of each iii. Benefits and challenges of current systems iv. Key software and hardware requirements v. Fiscal management vi. Program proposals vii. Staff time allocation/tracking viii. Event registration and payment processing ix. Project management x. Human resource management and development xi. Contract management xii. Database management xiii. Marketing and public relations xiv. Reporting and program evaluation xv. Help desk support (internal/external) b. An identification of existing strengths, weaknesses, opportunities, and threats 2. Provide recommendations for improvement based upon identified needs with the following information: a. Current best practices in the use and integration of multiple technology systems (section 1a) with attention to: i. Enterprise resource planning (ERP) solutions ii. Appropriate hardware and software needs iii. Procedural optimization iv. An assessment of the pros and cons of various options b. A thorough estimation of the cost of proposed options including: i. Hardware and software ii. Implementation and professional development iii. Ongoing technical support
