Specifications include, but are not limited to: Contractor shall provide the following Services: I. snow plowing; II. snow blowing; III. hand shoveling; and IV. deicing application(s) of ice melt. 3. 24/7 AVAILABILITY, AUTOMATIC AND EMERGENCY RESPONSE AND REPORTING: I. Contractor shall be available twenty-four (24) hours per day, seven (7) days per week to automatically respond to an Event that is expected to deposit any amount of snow including a “dusting” of snow, sleet, freezing rain or other mixture of hazardous accumulation (an “Event”). Contractor shall commence Services without receiving a phone call from the Client Agency, unless otherwise directed in writing by the Client Agency. An Event may last more than twenty-four (24) hours and require the Contractor to return on multiple visits. II. Contractor shall promptly notify the Client Agency by phone when Contractor is mobilizing for Service. Contractor shall provide a time of arrival, unless otherwise directed in writing by the Client Agency. III. Contractor shall use a cellular phone with camera, text messaging and email capabilities, at its cost, to communicate with the Client Agency before, during and after an Event or at the request of the Client Agency. Contractor’s personnel shall provide the Client Agency periodic updates as to site conditions. Contractor shall, if requested by the Client Agency, IV. submit real time photographs of the Facility at a duration not to exceed two (2) hours during an Event or at an alternative interval as directed by the Client Agency. Photographs must be of sufficient quality and quantity to provide a clear view of the conditions at the Facility. V. Contractor shall provide a primary and secondary contact to respond emergency. a. The primary contact must be available twenty-four (24) hours and seven (7) days a week for emergency calls. The Contractor shall provide a direct telephone number to the primary contact with the ability to respond immediately to emergency situations. The primary contact shall respond via phone call to all emergency phone calls within fifteen (15) minutes of receipt of the Client Agency’s phone call.
