3.1.1. System Maintenance and Monitoring o Perform routine maintenance, including bug fixes and patch updates. o Monitor system performance and availability. o Ensure data backups and disaster recovery readiness. 3.1.2 Technical Support o Provide Tier 2 and Tier 3 technical support to internal IT and user groups. o Troubleshoot system issues and user-reported errors. o Provide knowledge base updates and documentation. 3.1.3 Enhancement and Feature Development o Implement minor enhancements and customizations. o Develop or modify integrations (e.g., with CMS, DAM APIs, cloud storage). o Support user interface adjustments or metadata schema updates. 3.1.4 Security and Compliance o Ensure system adheres to cybersecurity policies and privacy regulations. o Perform regular security reviews and vulnerability testing. 3.1.5 Training and Consultation o Conduct occasional training for administrators or content managers. o Advise on best practices for asset workflows, taxonomy, and lifecycle management.
