MEMBER ADVOCACY PROGRAM OSC provides members a centralized point of information and engagement (Care Compass) through which they are able to access benefit information and guidance which includes: Finding participating providers, providers of distinction, site of service providers Resolution of claim and billing issues Making provider appointments Getting a second opinion Health Webinars and Blogs Single-sign-on benefits resource Education and guidance around the additional programs offered by the State HEP Compliance Status, news and reminders Benefits summaries and plan documents Administration of the Health Enhancement Plan (HEP) is also currently included within the Advocacy program. The program is administered by Quantum Health and is available to all State and Partnership employees, retirees (retired after 2011) and their families. Clinical Care Management, including UM, Prior authorization/pre-certification and HEP chronic disease education
