1. Conduct full-scale and comprehensive needs assessment for IT services based on MHA current state and its technical and management needs to meet the described goals and provide recommendations for implementation. a. Consultant will obtain an understanding of key business operations, the IT environment, new and on-going IT initiatives, key data information flows, and IT risk management infrastructure such as policy, procedures, and organization. b. Consultant will analyze and evaluate the quality of processes, routines, and controls of the following general IT processes: i) Organization and management of IT operations ii) Local area networks infrastructure iii) Application development and maintenance iv) Computer operations and disaster recovery plan v) IT application, network and infrastructure security
