1. IT Assessment and Analysis • Conduct a full review of current IT systems, software, workflows, and policies. • Evaluate supporting systems for effectiveness with the modernization efforts such as cybersecurity practices and IT governance • Identify gaps, risks, and inefficiencies and benchmark against municipal best practices. 2. Strategic Plan Development • Develop a multi‑year IT strategic plan and modernization roadmap with prioritized actions. • Include a clear strategy for integration between existing systems and any new platforms to maximize interoperability. 3. Organizational Review • Analyze current IT staffing and recommend new roles/job descriptions and training programs. 4. Implementation Support • Provide guidance on vendor selection, project planning, and change management for high‑priority initiatives. 5. Training and Knowledge Transfer • Develop and deliver tiered training and provide frameworks for ongoing staff development. III. DELIVERABLES • Current‑State IT Applications Assessment Report • Strategic Modernization and Automation Plan with integration roadmap • Recommendations on Platforms, Tools, and Services • IT Organizational Review and Staffing Recommendations • Training Plans and Materials • Final Report and Presentation to Town Leadership
