The Housing Authority of the City of Harford (HACH) is seeking proposals for a VOIP system. The successful vendor will provide the following migration from current VOIP system tasks and ongoing services: Configuration and migration of HACH’s current VOIP with a managed solution Porting of existing numbers to cloud hosted provider’s infrastructure Ongoing managed services (description below) Unlimited local and long-distance call plan All E-911 registration and ongoing services All hosting, maintenance, support, and service of the VOIP environment. (HACH will retain the ability to conduct moves, adds, changes, and administrative programming of the system) SLA of 99.99%, with a credit if service falls below that threshold
