Specifications include, but are not limited to: a. A HIPAA-compliant system that provides an external portal through which patients, health care providers, medical marijuana centers, caregivers, patients and patient representatives may electronically submit applications, receive instant notice of incomplete or inaccurate data entry, make changes to existing records, and verify status of submissions. b. A robust archive and reporting system that allows for field-specific and aggregate data searches of current and specific time frames. c. Multiple methods of data entry including electronic submission by external users, internal data entry of hard-copy submissions, OCR scanning of documents, PDF conversion to text, or a combination of all methods within one record/process. d. An online help feature including but not limited to field-specific help, error prompts during submissions, and searchable frequently asked questions (FAQs). e. A user-friendly system designed for users who may have literacy, comprehension or accessibility needs due to chronic pain, illness, or other medical conditions. f. A responsive system that facilitates submission of multiple components by multiple partners working from different locations using a variety of platforms such as desktop, laptop, cell phone, or tablets. g. The application must be accessible 24/7 via external portals with an anticipated user volume of at least 5,000 people per hour. h. The MMRS software application must provide five 9s (99.999%) of reliability, with 24-hour on-call assistance in time of disaster recovery or system failure. i. The system must be able to send secure notifications internally within the system in addition to sending an email notifying the user to login to see their notification. j. Agile methodology must be used for the entirety of the project. k. The Contractor must sign and comply with confidentiality agreements. l. The MMRS software application may be built on the vendor’s preferred, cloudbased platform, as long as it complies with security standards indicated within the RFI. m.The MMRS must be viewable on both personal computers and mobile devices being viewed using standard web browsers (Chrome, IE, Firefox, Safari). All screens should fully load into a browser window in a maximum of three seconds. The MMRS software application must not leave an electronic footprint on external user computers.
