Specifications include, but are not limited to: The successful Contractor (hereafter “Contractor”) shall furnish the requisite dedicated 911 ambulance vehicles, equipment, and personnel to assist the City in protecting and promoting the health, safety and welfare of sick and injured persons wherever and whenever the Contractor may be requested by the City communications center to respond. If the Contractor does not have an adequate number of ambulances available or reports an extended response time for a specific call, then the City reserves the right to use any available Contractor or other agency to provide transportation. All emergent medical incidents, including those requests received by the contractor by means of their propriety phone line will go through the City’s emergency 911 system and will be handled by the Colorado Springs Fire Department (CSFD) and the Contractor. The Contractor must provide continuous and without interruption twenty-four (24) hours a day, seven (7) days a week, three hundred sixty-five (365) days a year coverage for emergency medical EMT-Paramedic ambulance service as described herein. The Contractor shall provide this service without regard to the financial status of the patient. Support the CSFD’s mission and values – The CSFD is a mission-driven organization that pursues methods to improve conditions in the neighborhoods it serves, Public Service and Patient Care – The City has established a reputation of excellence in public service, fire protection, and patient care. A proposal must represent a commitment to support and enhance that reputation Public Safety and Emergency Responder Safety – The safety of both the public and City emergency responders is of paramount concern to the City. Proposals should include methods to support and enhance public and emergency responder safety during all aspects of emergency medical service delivery and transportation services Decrease Ambulance and Fire Department Out-of-Service Times – The City seeks creative solutions that will reduce ambulance and first responder out-of service times Service Quality with Economical Consideration – The City recognizes its responsibility to provide emergency medical services to the community in the most cost effective manner possible and in a manner that maintains the community’s high standards for service, efficiency, professionalism, and safety. The City desires to consistently provide effective and efficient emergency medical services for the benefit and well-being of the citizens and visitors of the City of Colorado Springs Preparing for the Future – The City recognizes that during the term of the contract that may result from this RFP, many changes will take place within the Contractor’s organization, the City, the medical industry, and the EMS field specifically. The Contractor should be familiar with the various strategic plans of the City and be prepared to respond to future changes.