The operator will be required to regularly collect and share slot demand and utilization data with DEN to help assess service effectiveness and make necessary adjustments. The operator will be required to comply with all technology, privacy, and data requirements set forth in the technology services exhibit attached to the Sample Agreement included in this RFP and the resulting agreement. Licensing & Program Philosophy: The operator shall obtain and maintain all required licensing for the center to operate as either a small or large childcare facility while operating under a drop-in model. A high-quality, developmentally appropriate early learning environment is a core expectation, ensuring children receive structured and engaging experiences, even on a short-term basis. Inclusion, language accessibility, and family engagement shall be prioritized to create a welcoming and supportive atmosphere. A comprehensive overview of the educational programs and teaching philosophies that will be implemented within the center must be included in responses to this RFP. Specific modifications for a drop-in model should be included, ensuring that children who attend on a short-term or as-needed basis receive a high-quality, structured experience. Marketing & Outreach: The operator must partner with CEEA to actively market drop-in and backup care services through a combination of local outreach, digital marketing strategies, and culturally and linguistically inclusive materials that reflect the diverse community. Direct communication with families and partners is expected to keep them informed about care availability, ensuring accessibility and ease of use for families. The operator shall collaborate with CEEA to align to all DEN marketing policy standards and requirements, maximize awareness, and track the effectiveness of outreach strategies, adjusting as needed to ensure success. Workforce Standards: The operator is expected to offer competitive wages, aligning or exceeding industry standards for a 2026 opening. A comprehensive benefits package must be provided to full-time staff, including health coverage and other relevant benefits. Prioritize diversity in hiring to ensure staff reflects the racial, cultural, and linguistic makeup of the community served. The operator shall foster an inclusive workplace culture that promotes equity, professional growth, and employee well-being. Accessibility and Family Engagement: The operator must be experienced with cultural competencies and ensure that languages spoken among staff reflect the linguistic diversity of the families served, fostering an inclusive and supportive environment. The operator must implement clear methodologies and structured support systems to ensure that children with disabilities or special needs receive appropriate accommodations and interventions. The operator shall equip the center to provide an inclusive learning environment tailored to diverse developmental needs. The operator must develop a tailored approach to family engagement that is designed specifically for drop-in care, ensuring families feel welcome and supported despite shorter-term enrollments. Efforts should include creating a culturally inclusive and welcoming environment, offering accessible resource support, and hosting flexible family engagement events that accommodate varying schedules. Financial Relationship and Liability: DEN will provide the space for this center at no cost to the operator via a services agreement inclusive of utilities, maintenance and reasonable repairs. The operator will be expected to submit service requests through DEN’s service request/work order system. The operator shall establish a software system to collect payment for use of the center and remit all revenue to DEN. The operator’s payment system must integrate with the City and County of Denver’s (CCD) credit card payment system and ensure all transactions are recorded in Propworks. The operator shall carry and maintain all insurance policies specified of this RFP.
