RFP-13109A - Customer Relationship Management (CRM) System

Summary of Specifications:
Denver Water communicates with a variety of audiences including customers, e-newsletter subscribers, stakeholders, employees, vendors and key leaders at all levels of government. This solution proposes a system based on requirements that will integrate with Customer Care & Billing (customer information system), PeopleSoft (HR/payroll) and JDEdwards (vendors) as the major repositories for a master contact list utilized for sending electronic and standard mail communications. Nearly all divisions of Denver Water maintain separate lists. These lists will be gathered and consolidated into the appropriate repositories. Integration with our in-house developed Customer Correspondence Library (CCL) for tracking communications is desired. The system must also integrate with www.DenverWater.org for recipient subscription maintenance purposes