CMC is looking to establish a Microcomputer Acquisition Program (MAP) that covers all Microsoft Windows workstations, desktops, laptops, and Chromebooks located in classrooms, labs and faculty/staff offices. The MAP will replace one-fourth to one-fifth of these workstations each year with devices being replaced within a 4 to 5-year cycle.
CMC intends to purchase several hundred computers over the life of the contract established by this RFP. While we wish to contract with a single respondent for workstations, laptops, desktops, and
Chromebooks, proposals for a partial fulfillment of this RFP will be considered, and multiple contracts may be awarded. CMC cannot guarantee any minimum order size.
SPECIFICATIONS
All workstations, desktop and portable computers must strictly adhere to the following specifications:
1. State-of-the-art equipment. Please do not provide proposals for “excess” inventory and/or obsolete configurations.
2. All devices must be fully FCC compliant, UL listed, Windows 10 Certified, and E&IT Section 508 compliant.
3. All microcomputers and portable computers must have a minimum of a 4 year, on-site warranty to include all parts and labor. Respondents may propose either working with CMC to self-maintain both desktops and portable computers by the school’s technical staff or provide onsite repair service for all warrantied equipment. A toll-free technical support hotline must be provided during normal business hours. This toll-free technical support hotline must be a premier or business-class service. The school would also like to see options for five years warranty coverage.
4. The respondent must provide a “Lemon Protection Plan” for the first year of the life of each computer. If a system is DOA on arrival or has repeated hardware failures during the first year, the respondent will replace the unit with a new system that is equal or better than the original configuration. Your firm’s existing “Lemon Protection Plan” will be evaluated by the school if it differs from this specification.
5. Desktop microcomputers, portable computers, and workstations must be designed for the large business market. Consumer or small business class machines are not acceptable. Successful respondents must maintain both inside and outside representatives available to assist with issues, questions, etc. Respondents must provide toll-free phone numbers, fax, email and mobile phone or pager numbers at which the inside and outside representatives can be contacted during normal business hours, and pledge “same day” response times on issues. The school expects that the successful respondent(s) will be in contact with our technical representatives on a monthly basis and be available within 96 hours for conferences with our technical staff.
6. All prices must include delivery charges and any other potentially hidden costs must be fully divulged. CMC is tax-exempt, and purchase prices should not include federal and/or state taxes. A copy of the Purchase Exemption Certificate will be provided at contract execution with the successful respondent(s).
7. All systems should be Energy Star certified.
