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7474-23 - Information Technology Service Management (ITSM) Platform

7474-23 - Information Technology Service Management (ITSM) Platform
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Basic Information

Reference Number

0000321334

Issuing Organization

Boulder County

Owner Organization

Information Technology

Solicitation Type

RFP - Request for Proposal (Formal)

Solicitation Number

7474-23

Title

Information Technology Service Management (ITSM) Platform

Source ID

PU.AG.USA.1520.C10645851

Details

Location

United States, Colorado, Boulder County

Piggyback Contract

No

Description

1.Purpose/Background
The Information Technology Department is seeking proposal for an Enterprise Service Management solution to improve the efficiency and effectiveness of the Service Management operations across Boulder County. 

 
2.Written Inquiries
All inquiries regarding this RFP will be submitted via email to the Boulder County Purchasing Office at purchasing@bouldercounty.org on or before 2:00 p.m. June 2, 2023.  A response from the county to all inquiries will be posted and sent via email no later than June 9, 2023.

Do not contact any other county department or personnel with questions or for information regarding this solicitation.

 
3.Submittal Instructions
Submittals are due at the email box only, listed below, for time and date recording on or before 2:00 p.m. Mountain Time on June 20, 2023. Vendors must answer whether line-item pricing information submitted with a bid is confidential or closely held.

Please note that email responses to this solicitation are limited to a maximum of 50MB capacity.

NO ZIP FILES OR LINKS TO EXTERNAL SITES WILL BE ACCEPTED. THIS INCLUDES GOOGLE DOCS AND SIMILAR SITES. ALL SUBMITTALS MUST BE RECEIVED AS AN ATTACHMENT (E.G. PDF, WORD, EXCEL).

Electronic Submittals must be received in the email box listed below.  Submittals sent to any other box will NOT be forwarded or accepted.  This email box is only accessed on the due date of your questions or proposals. Please use the Delivery Receipt option to verify receipt of your email. It is the sole responsibility of the proposer to ensure their documents are received before the deadline specified above. Boulder County does not accept responsibility under any circumstance for delayed or failed email or mailed submittals.

Email         purchasing@bouldercounty.org; identified as RFP # 7474-23 in the subject line.

All RFPs must be received, and time and date recorded by authorized county staff by the above due date and time.  Sole responsibility rests with the proposer to see that their RFP response is received on time at the stated location(s).  Any responses received after due date and time will be returned to the proposer.

The Board of County Commissioners reserves the right to reject any and all responses, to waive any informalities or irregularities therein, and to accept the proposal that, in the opinion of the Board, is in the best interest of the Board and of the County of Boulder, State of Colorado.

Contractors and their employees, subcontractors, and agents must comply with all federal, state, and local laws, regulations, ordinances, orders, and codes, as well as Boulder County policies, guidelines, and protocols.

Americans with Disabilities Act (ADA): Americans with Disabilities Act: If you need special services provided for under the Americans with Disabilities Act (ADA), please contact the Boulder County ADA Coordinator or Human Resources office at (303) 441-3525 as soon as possible to allow sufficient time for service delivery ahead of applicable due dates.  
 

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Dates

Publication

05/25/2023 09:54 AM MDT

Question Acceptance Deadline

06/02/2023 02:00 PM MDT

Questions are submitted online

No

Closing Date

06/20/2023 02:00 PM MDT

Contact Information

Boulder County

303-441-3525

purchasing@bouldercounty.org

Buyer Preferences, Guidelines & Requirements

General Requirements

- Insurance Required

Bid Submission Process

Bid Submission Type

Physical Bid Submission

Additional Bidding Instructions

Submittal Instructions
Submittals are due at the email box only, listed below, for time and date recording on or before 2:00 p.m. Mountain Time on June 20, 2023. Vendors must answer whether line-item pricing information submitted with a bid is confidential or closely held.

Please note that email responses to this solicitation are limited to a maximum of 50MB capacity.

NO ZIP FILES OR LINKS TO EXTERNAL SITES WILL BE ACCEPTED. THIS INCLUDES GOOGLE DOCS AND SIMILAR SITES. ALL SUBMITTALS MUST BE RECEIVED AS AN ATTACHMENT (E.G. PDF, WORD, EXCEL).

Electronic Submittals must be received in the email box listed below.  Submittals sent to any other box will NOT be forwarded or accepted.  This email box is only accessed on the due date of your questions or proposals. Please use the Delivery Receipt option to verify receipt of your email. It is the sole responsibility of the proposer to ensure their documents are received before the deadline specified above. Boulder County does not accept responsibility under any circumstance for delayed or failed email or mailed submittals.

Email         purchasing@bouldercounty.org; identified as RFP # 7474-23 in the subject line.

All RFPs must be received, and time and date recorded by authorized county staff by the above due date and time.  Sole responsibility rests with the proposer to see that their RFP response is received on time at the stated location(s).  Any responses received after due date and time will be returned to the proposer.

The Board of County Commissioners reserves the right to reject any and all responses, to waive any informalities or irregularities therein, and to accept the proposal that, in the opinion of the Board, is in the best interest of the Board and of the County of Boulder, State of Colorado.

Contractors and their employees, subcontractors, and agents must comply with all federal, state, and local laws, regulations, ordinances, orders, and codes, as well as Boulder County policies, guidelines, and protocols.

Americans with Disabilities Act (ADA): Americans with Disabilities Act: If you need special services provided for under the Americans with Disabilities Act (ADA), please contact the Boulder County ADA Coordinator or Human Resources office at (303) 441-3525 as soon as possible to allow sufficient time for service delivery ahead of applicable due dates.  

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