Specifications include, but are not limited to: The City, in an effort to provide quality service to the community, seeks four (4) highly qualified tow service providers to provide police requested tows A. Within the CITY, the Police Department Dispatch Center, as well as the El Cerrito Police Department, shall maintain the ROTATION TOW LIST for each class of tow truck to ensure equitable distribution of calls. B. Nothing in this CONTRACT shall prohibit an ECPD supervisor from requesting a specific TOW OPERATOR when, in the supervisor’s opinion, the necessary resources to clear a hazard as expeditiously as possible are not available from the TOW OPERATOR next on the ROTATION TOW LIST. C. In such an instance, the TOW OPERATOR who had been passed over shall be retained at the top of the ROTATION TOW LIST. Regardless of the class of tow truck utilized for the call, charges shall not be more than for the class of vehicle towed or serviced, except with vehicle recovery operations that require a larger class of tow truck. D. More than one TOW OPERATOR may be dispatched to a location requiring multiple vehicle tows. Distribution of the vehicles to be towed shall be at the discretion of the REQUESTING OFFICER E. THE REQUESTING PERSONNEL may direct a TOW OPERATOR to move vehicles to clear a roadway or for emergency lifesaving operations. TOW OPERATOR shall provide such assistance as directed and there shall be no charge for this assistance. The assistance provided shall not change the TOW OPERATOR’S place on the TOW ROTATION LIST. F. The TOW OPERATOR shall participate in the Contra Costa County Victim Assistance Program, which will offer a 15% discount to crime victims that have met the requirements of the program. Payments made by Contra Costa County Victim Assistance Program will be made by check only. TOW OPERATOR shall agree to accept checks from the Contra Costa County Victim Assistance Program. G. The TOW OPERATOR shall waive the first 48 hours of vehicle storage fees for City of El Cerrito residents that are victims of crime or whose vehicle was towed as a result of being involved with a crime. Verification of crime victims will be verified by the El Cerrito Police Department.
