1. Carry out successful tenant outreach services by informing and educating tenants, whose unit/building was accepted into REAP, about the REAP program and how to participate in the program. 2. Distribute City and LAHD printed materials and develop its own outreach printed materials which are clear, user-friendly, accessible and approved by LAHD, in at least English and Spanish, providing program information to educate tenants about REAP and other educational materials. Utilize mass electronic communication to interact with tenants and their representatives. 3. Provide direct assistance to tenants with information, advocacy, resources and tools to ensure tenants are kept informed about the status of units/property in REAP, the Rent Stabilization Ordinance (RSO), the Tenant Anti-Harassment Ordinance (TAHO) and other protections. 4. Develop a collaborative relationship with the Landlord Outreach Service Provider and landlord organizations to leverage resources and create a team to resolve issues, to expedite removal of properties from REAP and to prevent these properties from returning to these enforcement programs. 5. Collaborate with LAHD to identify units/properties with the highest risk for tenant health and safety, and prioritize the type of outreach needs by individual property or issue. 6. Although ultimately the determination that all Code Enforcement violations are resolved lies with LAHD, the contractor(s) shall conduct a courtesy final site visit and provide the property owners and LAHD staff with their advisory opinion about the completion of the required work in reference to the Notice to Comply (NTC) issued by LAHD Code Enforcement Division for the case(s) placed into REAP.
