Specifications include, but are not limited to: 1. Planning: Attending planning meetings with County staff and relevant stakeholders to finalize the design of the project, including layout and services. The selected operator must develop policies and procedures to submit to the County for approval. 2. Personnel: Hiring and supervising sufficient staff to operate the services of the shelter for 7 days a week. 3. Intakes/Exits: Conducting intake interviews to determine eligibility and conducting individual needs assessments for each resident entering the village. Conducting exit interviews (if possible) when residents leave the shelter program for any reason. 4. Case management/Services Connections: Developing housing-focused service plans with each resident. Linking residents to all mainstream and other resources as applicable (CalFresh, MediCal, Mental Health, SUD, etc.). Connecting residents to pathways towards permanent housing, including, but not limited to, the Coordinated Entry System administered by the NorCal CoC. Assisting individuals to meet their basic necessities, complete paperwork, and attend appointments. scheduling transportation services through Behavioral Health and Partnership Health Plan (PHC) when necessary. 5. Meals: Providing one meal a day for residents, utilizing community partnerships to the greatest extent possible (food banks, faith groups, etc.). 6. Housing Navigation: Connecting all residents to the Housing Navigation staff through Behavioral Health. Collaborating with the Behavioral Health Housing Navigator to develop and implement voluntary housing service plans with each resident. 7. Safety/Security: Ensuring the safety and security of the village and its residents by implementing appropriate protocols and procedures. Promptly responding to possible emergency situations and notifying the County and other relevant partners/authorities. Safety and security should be included in the policies and procedures drafted in collaboration with the County. 8. Facility Maintenance: Overseeing the maintenance of the Pallet Shelter Village to ensure a clean, well-organized, and safe living environment. The site is subject to review by the Health and Human Services Agency at any time. 9. Collaboration/Community Engagement/Participation in CoC: The County expects the successful proposer to collaborate with a variety of entities, particularly the NorCal CoC and its members. Partnership with the NorCal CoC will include, but not be limited to, regular attendance at the Siskiyou County Advisory Board meetings, participation in the annual Point-in-Time Count, and involvement in ad hoc committees as appropriate. A successful proposer will maintain partnerships with county departments and nonprofit providers to develop and facilitate referral processes for clients to access available support systems. Additionally, the proposer will assist the County with educating and engaging the general public on the Pallet Shelter to foster positive relationships between residents and the surrounding neighborhood. 10.Data Collection/Reporting: The selected proposer will contract with the NorCal CoC to participate in the Homeless Management Information System (HMIS). The proposer will collect and enter client-level data into HMIS according to the policies and procedures established by the NorCal CoC and AB977. The proposer will submit narrative and data reports on a schedule determined by the County. Most of the required information can be pulled from HMIS. The proposer will evaluate the program in collaboration with the County to determine opportunities for improvement. Metrics will include, but not be limited to the following: a. Number of people served and demographic information. b. CARE Program participants receiving BHBH supportive services. c. Bed-nights of bridge housing provided. d. Outcomes: i. Number of individuals served; ii. Location upon exit; iii. Average length of stay; iv. Total number of bed-nights of bridge housing provided during the quarter (occupied bed-nights); and v. Total number of available bed-nights that were left vacant. 11. Record Keeping: The selected Proposer will maintain detailed client, services, and financial records and make them available to HHSA staff as requested.
