Specifications include, but are not limited to: The City requires a comprehensive Parking Citation Processing Solution “PCPS” to replace all services currently performed using Duncan Solution’s AutoPROCESS citation processing system and Duncan Solution’s AutoIssue citation issuance program. This Request for Proposal (RFP) also includes some services not currently provided by Duncan. Specifically, this RFP is intended to provide the City with a PCPS that has the following features: • Citation issuance software meeting all RFP requirements designed for parking citation issuance and in accordance with California and local parking laws • A computer application hereafter referred to as Application meeting all RFP requirements designed for parking citation processing in accordance with California and local parking laws • Integrated online self-service options • Printing and mailing services for the processing of parking citations • Lockbox payment processing services • Document management services for electronic imaging of parking citations and related documentation The PCPS must meet or exceed all core requirements and deliverables detailed in this RFP. Any and all third parties used to meet or exceed the core requirements and deliverables must be disclosed in each proposal submitted in response to this RFP. Disclosure information must include years of experience providing the service for the proposer submitting a Proposal (Proposer) in response to this RFP and in total.
