Specifications include, but are not limited to: All equipment and material must be new and include the original equipment manufacturer warranty. Used, refurbished or repurposed equipment or material will not be acceptable. ● Provide three years of device licensing, maintenance and support with these minimum requirements: ○ Equipment included in this purchase must include phone based systems support during business office hours. These hours are from 6:00 AM to 6:00 PM on a normal working business day. ○ Support to include hardware replacement, software upgrades, configuration and troubleshooting support at no additional cost. ○ Meeting all these conditions, there will not be any extra charge by the vendor to the District other than the fees paid by the District for the maintenance agreement.