Specifications include, but are not limited to: The Contractor shall provide in-person interpreter services to the Driver Safety Branch of the Licensing Operations Division (LOD), and to the Legal Office of the Legal Affairs Division (LAD), at administrative hearings, and State Personnel Board hearings conducted by the DMV, within California, at the locations indicated in Exhibit F. For the purposes of this contract, in-person is defined as being physically present at a location. This agreement shall contain information and instructions on how to access the interpreter services, including an e-mail address to be used by the DMV to request in-person services, and telephone contact information for customer services and billing.