Specifications include, but are not limited to: All proposer must bid on Base Services and at least one other service: Desktop and Server Services or Network and Security Services. Proposers can bid on all services. 1.3 Approach Proposer must include in their response its approach to providing efficient and effective IT support services. Include proposed administrative procedures, areas of responsibility, and a discussion of service delivery such as method of contact and assignments, etc. Proposers should provide descriptions of their approach to the following: 1.3.1 Help Desk Support 1.3.2 Help Desk Availability and Response Times 1.3.3 Service-Level Metrics 1.3.4 After-Hours Support 1.3.5 Support Tracking 1.3.6 Desktop Applications Support 1.3.7 Server (intel based) Support 1.3.8 Office 365 Administration 1.3.9 Network Administration 1.3.10 Security Administration
