a. Provide counseling, information, and advocacy assistance about Medicare, supplemental health insurance, managed care or related health insurance plan issues and long term care insurance. i. Services will be provided directly to individuals and through larger community education activities. b. Develop and implement HICAP outreach strategies and campaigns to promote awareness of HICAP services. c. Target additional outreach to underserved and hard to reach populations to raise awareness and utilization of HICAP services by these populations. d. Provide MIPPA Program Services when funding has been made available. e. No fees may be charged for services although contributions or donations may be received. Signs and literature about the HICAP services may indicate that donations are welcome and may suggest donation amounts. HICAP clients are not to be pressured to make donations. All contributions or donations, either in cash or in goods and services, provided specifically to the HICAP, shall be spent on activities related to HICAP. Voluntary contributions received from a client or responsible party for services rendered by HICAP shall be reported as HICAP Program Income. f. Contractor shall provide a system through which clients will have the opportunity to express and have considered their views, grievances, and complaints regarding the delivery of services. The procedure must be in writing, be approved by DAAS-PG, and made available to all recipients of services. g. Contractor shall submit monthly invoice to DAAS-PG no later than the tenth (10th) business day of the following month. (ex/ January invoice will be due by the tenth (10th) business day in February). h. Contractor shall provide DAAS-PG with three (3) contact persons for communication. Contractor must respond no later than two (2) business days of receiving communication from DAAS-PG. i. Contractor shall attend provider quarterly meetings with DAAS-PG. j. Contractor shall participate in San Bernardino County (County) collaboration events to promote and/or provide senior supportive services offered in County service area.
