1. Implementation of a Network Monitoring and Threat Response Service We plan to deploy a managed detection and response (MDR) system capable of providing 24/7 monitoring, advanced threat detection, and rapid incident response. This service will help us identify potential cyberattacks, particularly ransomware, and mitigate them before they can cause significant damage. The system will be built to scale with our needs, offering ongoing updates as new threats emerge. 2. Strengthening Cybersecurity Training Programs Continuing and expanding our training initiatives for both technical staff and general staff is critical. Our technical team will receive advanced training in cybersecurity best practices, while all staff members who interact with the network will undergo training in recognizing phishing attacks and following safe online practices to prevent accidental vulnerabilities 3. Enhancing Network Infrastructure and Defenses To further protect against ransomware and other attacks, we will implement endpoint detection and protection systems alongside robust backup solutions to ensure that we can quickly restore operations in case of a breach. Target Sites for Implementation: This Pilot project will be implemented across all sites within the district, including all schools and administrative offices, to ensure district-wide protection from ransomware and other cyber threats. 4. The Respondent is required to provide a cost to provide services based on a 12-month service agreement. The Owner reserves the right to extend this contract with two (2) optional one (1) year extensions. Extensions must be agreed to by both parties to extend the service offering. 5. A Service Level Agreement (SLA) is preferred. The Owner relies of the uptime of its services and equipment to provide access to its network of sites. If an acceptable level of service is not met, the Owner reserves the right to void any contract with the Respondent. Any SLA proposal should provide specifications or terms, and/or benchmarks for network performance and response times, billing credits for missed benchmarks, response times, etc. SLA or other scope descriptions are highly recommended. Any SLA should indicate technical support availability (e.g., 24/7 or 9:00am – 5:00pm MTWTF, etc.) at respective price points. Vendor must include afterhours, weekends, holiday rates in their proposals. 6. Respondent must provide proof of Cyber Liability Insurance with proposal.
