Specifications include, but are not limited to: Product must: 1. Capture County and community data (structured or unstructured) in the following formats: online and printed surveys, online and printed forms, reports/documents/ PDFs, texts (SMS), calls, chats, emails, video recordings, audio recordings, live proceedings (in‐person and virtual (e.g., Teams, Zoom and other digital platforms)), etc. 2. Possess the ability to capture, recognize and analyze data in various County threshold languages either through speech or text (minimally English, Spanish, Korean, Simplified Chinese, Tagalog, and Farsi). 3. Include AI/machine learning capabilities and automated/interactive analytical tools to standardize and analyze data captured (structured or unstructured) in any of the identified formats (speech, video, conversation, etc.) in real‐ or close to real time. 4. Have the ability to identify client behaviors, conversations, feelings, sentiments, intentionality, trends and themes, and ability to summarize and present the findings using automated/interactive dashboards. 5. Have the capacity to capture/map client journeys (e.g., experiences, sentiments, levels of satisfaction, trends/ themes etc.) as they navigate service delivery systems and business processes. 6. Offer a variety of resource libraries of surveys, questions, and images that can be used for the creation of surveys, online forms, etc. including but not limited to client satisfaction, employee satisfaction/feedback, program/services related feedback and satisfaction, community engagement and outreach messaging. 7. Must allow for: a. A minimum of 100,000 client survey or online form responses b. A minimum of 150,000 texts (SMS) c. A minimum of 150,000 chats or emails d. A minimum upload of 50,000 written reports/PDFs e. A minimum upload of 50,000 sessions (video, audio, conversations) f. A minimum of seven (7) Administrators to have the ability to add additional users, edit permissions, access survey development, and possess publishing rights, and up to 10 (ten) sub‐ administrators to manage the various user accounts and have access to survey development and publishing rights. g. Up to 10 users who can access tool development and possess publishing rights. The software/vendor must: 1. Provide real‐time reporting, dashboards, text analytics, and benchmarking. 2. Include a dashboard to visualize data in real time, filter results for permission‐based access, and allow for text analytics. 3. Permit County users to control individual permissions for their accounts, dashboards, and surveys. 4. Have the capability to customize surveys with images, text, and logos and provide a built‐in rich text editor and HTML view. 5. Support commonly used file formats such as .jpg, .png, .pdf, etc. 6. Be a fully managed solution hosted and supported by the Vendor (Vendor‐Hosted). 7. Use multi‐factor authentication. 8. Provide Single Sign On (SSO) capability for County users using the County’s Enterprise Identity & Access Management Directory (based on Microsoft Azure Active Directory). 9. Provide all raw data to the County when requested or at the end of the project/contract in a format mutually agreed upon. If the contract and/or services are terminated, the vendor must store data for a minimum of 60 days after termination. 10. Have the ability to automatically export all system data in a format mutually agreed upon. 11. Have all data stored and processed in data center(s) and backup/replication locations residing in the Continental United States and that at no time will County Data traverse the borders of the continental United States in an unencrypted manner. 12. Have the ability to restore data or portions of data within eight (8) hours after request is made. 13. The hosted environment must consist of software that has been fully tested, integrated accessible to County users. 14. Be contained by a perimeter firewall to protect the network from external attacks. 15. Have measures to prevent the upload of unauthorized files (e.g., executable files). 16. Must undergo periodic web application vulnerability testing/scanning (e.g., source code, run time). 17. Must provide a secure web‐ based user interface accessible from any web browser (e.g. Internet Explorer 11, Edge, Chrome, Firefox, Safari, etc.) or from any device and must not require plug‐ins or additional installed software (e.g., Adobe Flash). 18. All system data must be available to the County via web services, Application Programming Interface (API) and must use secure authentication and encryption (128‐bit or greater).