Specifications include, but are not limited to: Please note that qualified vendors will be expected to have experience providing services within, but not limited to, the following Workday modules: ● Core Human Capital Management (HCM) ● Core Compensation ● Time Tracking ● Benefits ● Security ● Absence ● Payroll ● Integrations ● Reporting / Prism; 2. Services will include but are not limited to the following Workday professional services and support areas of qualification, on an as-needed basis: ● Implementation and Advisory Services o Provide business transformation, guidance, and strategy to help the City processes align with Workday’s capabilities. o Create strategic roadmaps for implementing new modules, functionality, and integrations with other technologies. o Provide expertise in choosing Workday modules and features to align with City needs and goals. ● Operational Support o Assist in researching and troubleshooting Workday issues o Identify efficiencies and process improvements to streamline daily operations on the platform o Provide requirements, prioritize, and review ideas, facilitate User Acceptance Testing (UAT) and production implementation o Drive (and implement) continuous improvement ideas for support processes o Perform functional configuration changes based upon assigned tickets, assigned and prioritized by City of Los Angeles o Configuration changes as a result of Collective Bargaining Agreement (MOU) updates o Perform custom application development on Workday Extend o Support mass data loading via Enterprise Interface Builder (EIB) ● Integration and Reporting o Provide technical support and development for Workday inbound and outbound integrations o Design new reports, modify existing reports o Provide Prism Analytics services o Provide data science and analysis services to assess historical data in Workday related to payroll, human resources, and other data collected within the system. ● Governance & Organizational Change Management o Assist in the prioritization of issues and initiatives o Assist in managing ticket queue; status; backlog; escalations o Tenant management o Assist in user adoption of new functionalities, end-user communications, and stakeholder management.
