1. The software solution must be: a. Cloud based (SaaS, which does not require local installation) b. Accessible via commonly accepted web browsers i. Please list all browsers and versions supported c. Available 24/7 i. Please provide metrics on product availability and downtime 2. Fully accessible and compatible with ADA requirements 3. Telephone and online support must be available 24/7 4. Supports use on mobile device a. Please describe Mobile Device functionality 5. Supports the easy and seamless transfer of projects, data, dashboards, etc. from the Qualtrics platform into the proposed platform 6. Product improvements, updates, and enhancements must be implemented on a regularly scheduled basis a. Please describe schedule for improvements, updates, and enhancements. b. Please describe other improvements, updates, and enhancements that may be added in future c. Please describe communication plan for when improvements, updates, and enhancements become available 7. Supports all of, but not limited to, the following: (include number or amounts) a. Surveys b. Questions per survey c. Survey respondents per survey d. Individuals who can receive a survey and/or survey communication in a week e. URL sub-domains f. Data Dashboards accessible by internal and partner agency staff g. Public Reports accessible by internal and partner agency staff 8. Include costs for additional amounts of any items listed under #7 above 9. Supports stand-alone sign-on capability 10. Supports the ability to maintain different permission levels for the various types of users 11. If awarded Proposer has existing contracts with District, the Proposer agrees to provide a credit for any existing licenses.
