A. Emergency Services The Contractor shall provide any necessary emergency repairs upon request from the Contract Manager. The Contractor must respond to requests for emergency repair within two (2) hours of notification from the Home. When possible, emergency repairs will be performed during normal business hours as specified herein. The State may, at its discretion, allow access to the equipment during non-business hours when necessary. If non-emergency repairs are required, the Contractor shall respond within twenty-four (24) hours of notification from the Home. Emergency services provided by the Contractor, if at the specific request of the State, will be compensated for actual hours worked on-site at the Contractor’s emergency call hourly rate, as specified in Exhibit B-1, Rate Sheet. Any emergency repair service provided shall be completed on the same working day unless written notification of delay is submitted to the Contract Manager immediately upon diagnosis of equipment deficiency. Any parts requiring replacement will be replaced in accordance with the Parts Replacement section specified herein. B. Incidental Repairs The Contractor shall provide unlimited visits for any repair services requested or necessary to keep the equipment fully operational. Repair services that are not provided during regularly scheduled maintenance visits, or not covered by the Guarantee section of the Scope of Work, shall be compensated by the State for actual hours worked on-site at the Contractor’s Repair Hourly Rate as specified in Exhibit B-1, Rate Sheet. Any parts requiring replacement will need to Repair service will be provided upon written request from the Contract Manager. The Contractor shall respond to requests for repair service in a timely manner. Every effort shall be made to perform repair services during normal business hours; State holidays and weekends excluded. The State may, at its discretion, allow access to the equipment during non-business hours when necessary. Non-emergency repair services performed outside of normal business hours must be approved in advance in writing, by the Contract Manager. C. Quarterly Maintenance for all vehicle gates and operators. 1. Check all vehicle protectors and loops for proper operation. 2. Check drive belt tension and alignment. 3. Check hydraulic fluid, change as needed. 4. Check all backup batteries and clock batteries. 5. Check for any software updates and update if necessary. 6. View and document any faults, error codes, or alerts in the history log. 7. Clean the operator of any debris and insects. 8. Check and adjust gate rollers, wheels, track, and metal framing. 9. Check the motor and all electrical components to the operator as well as wire connections. 10. Clear debris from the gate operating path.
