Specifications include, but are not limited to: A. Required Services: 1. Textbooks (new, used, rental & trade): Sell all required, recommended and suggested texts and course books, whether new, used or rental, in editions specified by the faculty or other designated departmental representatives. Offer digital and hardcopy books. Sell specific requested editions of text provide textbooks and academic materials in accordance with the current Textbook Pricing Policy all new paperbacks and trade books shall be sold at prices no higher than the publishers suggested retail prices. Minimize out-of-stock situations on textbooks. Provide book buy-backs, and pay no less than fifty percent (50%) of the purchase price if a book will be a course adoption for a following semester a lesser amount may be paid only if copies required for faculty orders are filled or if a book is in unusually poor condition. 2. Clothing: Cal gear merchandise including athletic and department specific gear and alumni items within licensed agreements for UC Berkeley and Cal. All apparel sold must conform to best ethical practices and when possible source garments locally and sustainably. 3. Supplies & Gifts: School and office supplies, stationery, desk and room accessories, cards, alumni items, and gift wrapping supplies. 4. Graduation: Commencement caps/gowns, rings, and invitations. 5. Online & International Sales: Offer online/mobile sales with pick up options, offer international sales, and also integrate with the campus Sciquest purchasing system (BearBuy) in order to become a catalog vendor. B. Preferred Services: please address all of the services your company can provide. 1. Health & Beauty: Personal care items, over the counter pharmaceuticals, other personal essentials. 2. Technology: Sell computers, computer accessories, cell phones, and peripheral. Provide cross-platform computer repair at the store. C. Employment: The Student Store is expected to provide employment opportunities for UC Berkeley students. Please provide a staffing plan for the Student Store, a description of your firms personnel policies, and a description of educational or training programs for managers, supervisors, and employees. D. Facilities Management / Tenant Improvement: Plan and fund build out and on-going maintenance for approximately 35,000 sq ft of space within MLK in the Lower Sproul. Please describe in detail and provide pictorial representations how the space will be designed and which area(s) will be utilized. What portion(s) of this square footage do you plan to utilize and how? What would this look like? The successful supplier(s) will have input regarding placement of utilities, electrical outlets, etc. and will help to further define the space. Tenant improvement would be expected every 2-3 years. See Appendix for floor plans. E. Store Fronts and Online Presence: Ensure they are visually appealing and are subject to review by the Commercialization and Student Services Board (CSSB). F. Policies: List your firms policies about refunds, buybacks, exchanges and discounts. These policies will need to be posted throughout the store and prominently online. G. Payments Accepted: Accept at minimum Cal1Card, Master Card, Visa, American Express, Discover, personal checks and cash. H. Operating Hours: To be at a minimum 12 hours per day Monday through Friday, and open Saturdays and Sunday during the academic year hours may change to accommodate special campus events. I. Customer Service: Please address your customer service hours and offerings in detail. J. Commission: Commission will be at least in the amounts listed in the Commission Minimums document in the Appendix. K. Discount: Offer 25% discount to ASUC and Graduate Assembly (GA) officers and staff. Additionally provide discounts to UC Berkeley campus staff and faculty. Describe how you would collaborate with ASUC and GA on special event discounts for students. L. Promotions: Be involved in the academic, cultural, and social environment of the UC Berkeley, taking advantage of opportunities to offer special merchandise and other assistance based upon UC Berkeleys ongoing and unique activities and promoting book signings and other academic and scholarly events as appropriate. The Student Store should actively enforce its image as a partner in the academic enterprise. M. Scholarships: Discuss your scholarship offerings in detail. N. Marketing: Identify strategies and funds allocated for media and marketing, for example for international sales, new student orientations, major campus publications, etc. O. Transition Plan and Timeline: The Student Store must be fully operational by Fall 2015. Provide a detailed transition plan. Specifically describe proposed start and completion dates. Describe the types and estimated amount of time from University staff that will be required. Also describe your recommended construction and implementation process between January 2014 and July 2015. P. Social Responsibility: Define and describe your companys sustainability and social responsibility programs. Lower Sproul will need to comply with LEED Silver standards. Additional information regarding campus priorities can be found in The Campus Sustainability Report online at: http://sustainability.berkeley.edu/os/pages/reports/. Q. Emergency Response and Support: How does your company handle emergencies such as natural disasters and all strikes during business and non business hours? How will your company prioritize and support campus needs during a crisis? Please be as specific as possible. R. Beverage Sales: Student Store will exclusively sell Pepsi products in accordance with the specifications outlined in the UC Berkeley Beverage Alliance agreement with Pepsi dated August 2011 and effective through August 2026.
