Specifications include, but are not limited to: The vendor shall provide access control and enforce access control procedures to the site by monitoring pedestrian traffic through designated railroad crossings. The vendor shall provide standing officers to secure a section of railroad against trespassing to prevent endangerment of all parties involved. The vendor shall provide security guards in uniforms identified “Name of Company” and are to be unarmed. The guard shall be alert and be standing outside of vehicle observing northbound and southbound railroad tracks at designated locations. The guard shall use a marked vehicle at each location. The guard is allowed two 15-minute breaks and a half hour lunch for each eight-hour shift. SPECIFIC SERVICES/REQUIREMENTS The contractor shall provide services performed in a way that is both community friendly and effective, in addition to the following duties, practices, and procedures: 1. CROSSING ASSISTANCE DUTIES AND STANDARDS OF CONDUCT: Contractor shall ensure that all Caltrain General Orders and Site Specific Protocols are followed at all times. Contractor hereby agrees that security personnel will also perform track (not street) crossing assistance functions during working hours. Such functions will include helping pedestrians and cyclists who need assistance to "cross-over" the tracks. The goal of the additional duties is to increase safety at the crossings while at the same time fostering positive interactions between the guards and members of our community. Security personnel are to perform these services in a manner which is helpful, positive, and designed to foster a feeling of goodwill. Security functions shall take priority over the crossing assistance functions at all times. Security personnel shall use their discretion, expertise, and judgment in deciding whether or not to perform crossing assistance functions at any given time. However, security personnel shall make a reasonable effort to try to provide some crossing assistance at "busy" pedestrian times (especially to those in need). Security personnel should be alert to and approach (if safe to do so) individuals who may be or appear to be in distress, lingering near rail crossings, or engaging in other behavior contrary to personal safety or any illegal activity and immediately report these incidents to Caltrain dispatch and Palo Alto Police Dispatch. In addition, security personnel are expected to identify potential safety, health, environmental, or fire hazards immediately and report to appropriates parties.
