Specifications include, but are not limited to: The Department of Technology (DT) at the City and County of San Francisco is seeking to replace and modernize its legacy Telecom Expense Management application suite with a consolidated SAAS (Software As A Service) solution that will provide a single platform for telecom ordering, asset management, chargeback billing, cost validation, and reporting. The department is soliciting information from vendors providing a consolidated and comprehensive TEM (Telecom Expense Management) platform that will satisfy current operational requirements as well as provide potential future growth for other expense management components. The Department of Technology is the centralized technology services provider within San Francisco City and County government, delivering technology infrastructure and services to more than 30,000 employees and over 800,000 citizens. The department has an annual operating budget of over $130M and contains over 240 employees. Core service areas include Network and Connectivity, Telecommunications and VoIP, Cybersecurity, Virtualization, Project Management Office, Service Desk, Public Safety Systems & Wiring, Database Administration, Data Integration, Enterprise Platforms (Microsoft O365, ServiceNow, DocuSign, Technology Policy & Governance, and Public Communications. The department handles the ordering, installation, billing, and chargeback for telephone and telecommunications services for the City and County of San Francisco including the management of telecommunication assets. The current on-premises suite of applications to manage these services has been in place for almost two decades and requires a high level of support and manual effort. We anticipate a platform refresh to a consolidated modern SAAS solution will provide considerable time and resource savings as well as better data quality and offer trending insights for better management of telecom costs.
