Specifications include, but are not limited to: Operator(s) shall respond to Police Department calls (24) hours a day, (7) days a week, including holidays within (15) minutes after the Police Department has notified the operator(s) dispatcher to respond to a call.b. Operator s place of business shall be sufficiently staffed to allow customers to speak directly with the tow company s owner, manager, or employee during normal business hours.o "Normal business hours" shall not be less than 8 a.m. to 5 p.m., Monday through Friday,except for the following state recognized holidays: New Year s Day, Martin Luther King, Jr. Day,President s Day, Cesar Chavez Day, Memorial Day, Independence Day, Labor Day, Veteran s Day, Thanksgiving Day, the day after Thanksgiving Day, and Christmas Day.o If an operator s place of business is staffed with only one employee, the business office may be closed for one hour at lunch. A sign shall be posted which reflects a lunch closure and a phone number where a request by a vehicle s owner/agent shall result in an immediate response to release property or a vehicle. Response to the office shall be within the time frame required for a normal Berkeley Police Department Class A tow
