Specifications include, but are not limited to: • Replace the existing ERP system with a proven, commercial-off-the-shelf (COTS) ERP system. As CVAG outsources its IT operations, a Software as a Service (SaaS) solution is preferred. CVAG’s goal is to take advantage of a modern ERP system that is designed around best practices allowing CVAG to streamline and improve processes that result in timely, accurate, and easy-to-access information. Some examples of general objectives include: o Scalability: In a rapidly evolving technological landscape, CVAG aims for a future-proof ERP system that can seamlessly adapt and scale to meet changing needs and growth requirements. o Cost Consolidation: Utilize information technology to centralize and consolidate costs associated with ERP implementation, ongoing training, and maintenance, ensuring efficient resource allocation. o Enhanced Communication: Improve internal and external communications through the effective use of information technology, fostering better collaboration and information sharing across departments and with external stakeholders. o Process Refinement: Refine and optimize business processes by aligning them with industry best practices, promoting efficiency, consistency, and compliance. o Automation and Efficiency: Enhance features and functionality within the ERP system to support increased automation, streamlining operations, and achieving operational efficiencies. o Productivity Enhancement: Increase overall productivity by eliminating redundancy, automating repetitive tasks, and simplifying workflows, allowing staff to focus on valueadded activities. o Custom Reporting and Dashboards: Many users lack access to custom ad hoc reports and dashboards. CVAG seeks a solution that enables users to generate customized reports and utilize dashboard functionality without extensive third-party intervention. o Workflow Inefficiencies: The absence of a consistent, centralized, and electronic workflow and approval process leads to significant inefficiencies in CVAG's operations. Streamlining workflows is a top priority. o Manual Processes: Multiple functional areas and departments still rely on manual and paper-based processes, causing delays, errors, and decreased productivity. CVAG aims to automate and digitize these processes. o Employee Self-Service (ESS) Portal: The implementation of an Employee Self-Service portal is crucial to provide employees with centralized access to information, enhancing their experience and reducing administrative burdens. o Citizen/Customer Self-Service (CSS) Portal: The implementation of an accounts receivable Citizen Self-Service web portal to allow citizens to create and maintain Agency defined information and automatically assign customer account number, type, and/or category; as well as Customer entry for “development impact fee” (permitting) requests. o Robust Training: CVAG seeks a comprehensive training plan that not only covers preimplementation training but also post-go-live support. This training plan should emphasize workflow improvement and ensure staff have a deep understanding of the ERP system's functionality.
